Mahaweli Reach Hotels PLC (“MRH”, “we”, “us”, “our”) respects your privacy and is committed to protecting the privacy, confidentiality and security of the personal data you provide to us or that we collect about you when you use our website www.mahaweli.com or our mobile application and other online products and services (“Site”), when you contact guest services, or when you otherwise interact with us. We are aware of our responsibilities to protect your personal data and comply with applicable privacy and data protection laws.
Data Protection Officer
Mahaweli Reach Hotels PLC
35; P.B.A. Weerakoon Mawatha
Fax: +94 81 2232068
We may collect the following types of personal data (including where applicable sensitive personal data)
We limit the information collected in respect of children under 18 years of age. Any information should be provided by an adult. We kindly request that parents ensure that children do not send us any Personal Data without parental consent and if such information has been sent, please let us know and we will delete such information.
When Information May Be Collected
Personal data may be requested or generated in different circumstances including but not limited to the following:
We use your Personal Data for the following purposes:
If you do not provide certain information to us, we will be unable to provide you with our products and services. In cases where providing personal information is optional we will make it clear.
We have implemented the necessary technical and organizational measures, in compliance with legal requirements with the aim of protecting the Personal Data, ensuring confidentiality in accordance with the principles set out in this policy.
Whenever information is requested on credit cards, this communication is made via secure SSL (Secure Sockets Layer) lines, when you are using a browser which allows SSL, such as Microsoft Internet Explorer or Google Chrome.
We cannot guarantee that our Site will function faultless and without any interruptions. We shall not be liable for damages that may result from the use of electronic means of communication, including, but not limited to, damages resulting from the failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.
Under certain circumstances you are entitled to the following rights:
Whenever a request is made, we will strive to grant these rights as quickly as possible. You may also withdraw your consent to receiving direct marketing communications, or more generally to our processing of your personal data, at any time. Even when you opt out in respect of these services we may still contact you for transactional or informational purposes.
You may in certain circumstances ask us to delete your personal data. However, we may not be able to continue providing services to you if you entirely withdraw your consent or ask us to delete your personal data entirely.
To make these requests, or if you have any questions or complaints about how we handle your personal data, or would like us to update the data we maintain about you and your preferences, please contact our data protection officer by email at email@example.com or by post at 35; P.B.A. Weerakoon Mawatha, Kandy, Sri Lanka
We use and allow third parties to use essential and non- essential cookies, online tracking tools, web beacons and similar technologies (collectively “Cookies”) on our website. Cookies are small text files placed on a user’s device (computer, mobile phone or tablet) when he or she visits the website. Cookies allow the website to recognize the user’s device.
We employ cookies to improve site performance and to enhance the user experience. Cookies help us to understand the relevance, usefulness, interest, volume and frequency of visits to our online content and determine the best way of presenting the information which is truly relevant to our customers. They allow us to understand how you got to our website (internet search, a recommendation from another site, advertisement etc;) and how you navigate through the website’s pages. Cookies also enable us to see your preferences such as the language you use. However they do not collect any type of Personal Data or any other information which allows a user to be identified individually.
Cookies that we use can be stored either permanently or temporarily on your computer, mobile phone or tablet. The permanent cookies allow it to identify a new visit by the same user, helping us to understand which new content is relevant to that user. This information is analyzed as a whole in order to improve the content and services provided.
The website also uses temporary cookies which only remain active while the user is on the website. These cookies allow us to understand how a user navigates between pages and identify opportunities for improvement.
All browsers allow users to configure access by cookies or block them. If you wish to block cookies please visit www.allaboutcookies.org (in English, French and Spanish).
If you want more information about our ad service provider and its cookies, including information about how to opt out of these technologies, you may visit http://optout.aboutads.info In addition, users may prevent Google’s collection of data generated by your use of the website (including your IP address) by downloading and installing a Browser Plugin available at https://tools.google.com/dlpage/gaoptout?hl-en.
In addition, a guide to online privacy has been produced by the internet advertising industry which can be found at:
We may change this Cookies Policy from time to time by posting the updated version of the policy on our Site. Please check this Site periodically to be informed of any changes.